Services

This memorandum specifies the rules of professional conduct and ethics of professional conduct and is considered part of the bylaws in accordance with the provisions of Article 36 thereof and shall be effective as of the date of its approval.

1. The provisions of this memorandum apply to all employees at Al-Baath University Hospital.
2. Before starting work, every new employee must sign a document pledging to abide by these rules, and a copy of this pledge will be kept in his job file.
3. These rules are based on the foundations and principles of justice, equal opportunities, transparency, accountability, professional integrity and impartiality, belonging to the nation and the institution, insistence on achieving its mission and goals, and bearing responsibility. The employee must adhere to these rules in addition to the foundations and principles on which they are based.
4. Any violation of the provisions of this memorandum requires accountability and taking disciplinary measures and penalties in accordance with the provisions of the internal system.

1. Establishing ethical standards, basic rules and principles for public office ethics, and high professional values and culture among hospital employees, enhancing adherence to these standards, rules and values, and consolidating the foundations of good ethical practices, by educating employees and directing them towards sound job ethics and self-discipline frameworks that govern the workflow and harmonize them. With applicable laws and regulations, as well as by stating their job duties and responsibilities and their role in improving services and enhancing the credibility of public service.
2. Enhancing the confidence of citizens and public service recipients in the work of the hospital, and increasing respect and appreciation for its role in providing services in the best possible way.

1. Actively perform his job duties and tasks assigned to him, aiming for honesty, integrity, accuracy, professionalism, and impartiality to the utmost of his abilities, and to work to serve the goals and objectives of the hospital and achieve the public interest alone.
2. Ensure familiarity with the applicable laws and regulations and apply them without any transgression, violation or negligence.
3. Devoting official working hours to carrying out the tasks and duties of his job, and not performing any activity that is not related to his official duties.
4. Constantly striving to improve his performance, develop his professional capabilities, stay abreast of the latest developments in his field of work and the work of the department in which he works, and submit proposals that would improve work methods and raise the level of performance in the department, and help provide a safe and healthy work environment.
5. Refrain from any actions, practices or actions that violate good morals and conduct, and refrain from insulting or inciting against the political opinions or religious beliefs of others inside or outside his circle.
6. Facilitating investigation and inspection procedures carried out by the competent authorities by all possible means and providing information and responding to inquiries in its possession to those responsible for investigation and inspection missions, in accordance with applicable laws and regulations.
7. Not to go on strike or incite others to go on strike, and to refrain from organizing or participating in collective petitions related to the job.
8. Fulfilling all financial dues owed to the hospital in accordance with the applicable laws and regulations without delay.

A- In the field of dealing with service recipients. The employee must:

1. Respecting the rights and interests of others without exception, and dealing with the public with respect, tact, courtesy, impartiality, impartiality and objectivity without discrimination on the basis of race, gender, religious or political beliefs, social status, age, physical condition or any form of discrimination.
2. Striving to gain the public’s trust through its integrity, responsiveness, and proper behavior in all its work in accordance with applicable laws, regulations, and instructions.
3. Completing the required transactions with the required speed and accuracy and within the limits of jurisdiction, and answering the inquiries and complaints of service recipients accurately, objectively, and quickly.
4. Providing the required information to service recipients accurately and quickly without deception or misleading in accordance with applicable laws, and directing them to the complaints mechanism in the event that they wish to file a complaint with the relevant authorities.
5. Giving priority to care and care for people with special needs and providing assistance and assistance to them.
6. Dealing with documents and personal information related to individuals with whom he deals with complete confidentiality and in accordance with applicable laws and regulations, and not exploiting this information for personal purposes.
7. Refrain from any action that negatively affects public confidence in the hospital.

B - In dealing with his superiors. The employee must:

1. Commitment to implementing the orders, directions and instructions of his superiors in accordance with the administrative hierarchy. If those orders and instructions are in violation of the applicable legislation, the employee must notify his superior in writing of the violation that has occurred. He is not obligated to implement these orders and instructions unless his superior confirms them in writing. In this case, he has the right to inform the hospital administration of the violation that has occurred. In all cases, the employee must refuse to implement instructions if violating them constitutes a violation punishable by the Employees Law or a misdemeanor or felony punishable by the Penal Code or any other applicable legislation.
2. Dealing with his superiors with respect and not trying to gain any preferential treatment through flattery, deception, or through nepotism or nepotism.
3. He must not deceive or mislead his superiors, and refrain from concealing information related to his work with the aim of influencing the decisions taken, or obstructing the progress of work. He must cooperate with his superiors and provide them with the opinion, advice and experience that he possesses with complete objectivity and honesty, and put at their disposal the information in his possession in the interest of the work.
4. Informing his boss of any transgression, violation, or difficulties he faces in the field of work.
5. Informing his new direct supervisor completely and accurately of topics and documents, including pending matters, to ensure business continuity.

C - In the field of dealing with colleagues. The employee must:

1. Deal with respect, tact and honesty with his colleagues, maintain healthy and friendly relations with them without discrimination, be careful to respect their privacy and refrain from exploiting any information related to their private lives with the intention of causing harm.
2. Cooperating with his colleagues, sharing his opinions with high professionalism and objectivity, providing assistance to them wherever possible to solve the problems they face in the field of work, and making sure to spread positive trends among colleagues to help improve work performance, improve the work environment, and establish a sound institutional culture in the hospital.
3. Abstaining from any immoral actions, practices or actions that violate public morals and good conduct, and the man’s obligation to respect women as colleagues and partners at work.

D - In dealing with his subordinates, the employee must:

1. Developing the capabilities of his subordinates, assisting and motivating them to improve their performance, and setting a good example for his subordinates by working to adhere to applicable laws, regulations and instructions.
2. Transferring the knowledge and experiences he has acquired to his subordinates and encouraging them to increase the exchange of information and transfer knowledge among themselves.
3. Supervising his subordinates, holding them accountable for their work, evaluating their performance objectively and impartially, and striving to provide training and development opportunities for them in accordance with the relevant applicable regulations and instructions.
4. Rejecting any pressure from a third party that would lead to preferential treatment of the subordinate.
5. Respect the rights of his subordinates and cooperate with them in a highly professional manner without favoritism or discrimination.
6. Commitment to provide directives to his subordinates in writing in the event that he receives a written note from his subordinates that the orders or directives he issued violate the applicable legislation.

The employee must:

1. Not to disclose to others the official information, documents, and documents that he obtained or viewed while performing his job, whether in writing, orally, or electronically, and for which special instructions, decisions, or legislation were confidential, or that must remain secret by their nature, even after the end of his term of service. Unless he obtains written approval from the competent authorities.
2. Refrain from making any comment, statement or intervention related to topics that are still under study or deliberation.
3. Disclose fully and accurately all official information that requires disclosure by virtue of his job.

1. Not to accept or request any gifts, hospitality, or any other benefits of any kind, whether directly or through an intermediary, that may have a direct or indirect impact on his objectivity in carrying out his job duties, or that may affect his decisions, or that may force him to commit to something. What is the reward for accepting it?
2. When an employee is in a situation where he cannot refuse gifts, hospitality, or other benefits that do not apply to the cases mentioned in Paragraph (A) of this Article, or when he believes that accepting certain types of hospitality will benefit the organization, the employee must inform his direct supervisor of this. In writing, the direct manager must inform the employee in writing whether gifts, hospitality, or other benefits should be rejected or kept by the department after obtaining the approval of the Board of Directors.
3. Each department or department shall open a special register of gifts provided in which the gifts mentioned in Paragraph (b) of this Article shall be recorded and how to deal with them, whether by keeping them in the department or department or by keeping them by the employee and in his personal custody.

The employee must:

1. Refrain from carrying out any activity that would lead to the emergence of a real, apparent or potential conflict between his personal interests on the one hand and his responsibilities and job tasks on the other hand.
2. Refraining from carrying out any activity that is not compatible with the objective and impartial performance of his duties, or could lead to preferential treatment of certain people in their dealings within the hospital, or harm the reputation of the hospital.
3. Informing his direct supervisor in writing and immediately if a conflict arises between the personal interest and the public interest, or if the employee is exposed to pressure that conflicts with his official duties, or raises doubts about the objectivity with which he must deal, while clarifying the nature of the relationship and the manner of the conflict, and the direct supervisor must take the necessary measures for that. In all cases, the public interest must be taken into account when dealing with this conflict.
4. Not to use his job directly or indirectly to obtain financial gains or anything of value for the benefit of himself or his family.
5. Not to exploit or employ the information he obtains while performing his official duties and after completing his work at the hospital, as a means to achieve personal benefits for himself or others, directly or indirectly, or to harm others, and not to disclose information to give an unfair or unreasonable privilege to other parties.
6. The necessary approvals and authorizations must be obtained in accordance with the relevant applicable laws and regulations, in the event that he wishes to participate in the process of collecting donations, prizes, or in-kind contributions to charitable organizations. The direct manager may ask the employee to reduce, modify, or terminate activities when he believes that it will result in the emergence of a real conflict. Or apparent or potential interests.
7. Avoid establishing close relationships with individuals or institutions whose interests depend primarily on his decisions or the decisions of his department.

The employee must:

1. Taking procedures related to the selection, appointment, promotion, training, rewards, evaluation, transfer, secondment, or secondment of employees, or any matters related to their work, with absolute transparency and integrity, and without any considerations related to kinship, friendship, or utilitarian concepts, and without any based discrimination. Depending on gender, race, age, or religion, by following the principles of merit, merit, and competitiveness, and fully adhering to approved powers and work procedures.
2. Inform the direct supervisor in writing of any violation of the applicable laws, regulations, and instructions that he becomes aware of during his work in the field of selection, appointment, promotion, training, performance evaluation, and the like. The direct supervisor must verify the authenticity of the report and take the necessary measures with the concerned authorities to ensure that the situation is corrected in accordance with the laws, regulations, and intentional procedures.
3. Abstaining completely, whether directly or indirectly, from providing any preferential treatment to any person through nepotism or nepotism.

A - Preserving public money, the state’s interests and property, not giving up any of its rights, and informing his direct superior of any transgression against public money or the public interest and of any negligence or behavior that harms the public interest.
B - Not to use state property to obtain private gains or to promote goods or services for his personal benefit or the benefit of a third party.
C - The employee who is provided with a computer must take into account the following:

1. Take all necessary measures to maintain his computer.
2. Do not download programs onto the device except after reviewing the Information Systems Department.
3. Ensure that the device is turned off before leaving the workplace.
4. Maintain the confidentiality of the information on his device by using his password and not divulging it to others.
5. Do not use the device for entertainment purposes and do not download games and entertainment programs.
6. Do not access other people's devices and try to obtain information from them.
7. Using the device for the purposes of developing skills and capabilities in a manner consistent with the interest of the work.
8. Do not use the device to complete personal work.
9. Rationalize the use of printers as much as possible.

D - An employee who has access to the Internet must take into account the following:

1. Commitment to using it for work purposes, including for the purposes of developing capabilities and skills related to the nature of his work and in the interest of the work.
2. Commitment to the terms and requirements of intellectual property rights for files and programs and taking into account the terms of the license for their use.
3. Consult the unit concerned with information systems immediately if you notice any abnormalities while using the Internet.
4. Do not download texts and images that contain immoral or racist material, contain extremist political opinions, incite violence and hatred, or any illegal activities.
5. Do not download files that are not directly related to the nature of his work, such as video files and multimedia files, such as movies, songs, music, and the like.
6. Do not use the device and the Internet to attempt to enter and infiltrate other devices and networks. Do not use the Internet to send confidential, political, or threatening or harassing materials to others.

E. The employee who is assigned an e-mail address must take into account the following:

1. Do not use e-mail to create and distribute messages that contain advertising, personal, or immoral materials, or that contain extremist political opinions or racist comments about religious beliefs and practices, gender, age, or race, and in the event of receiving any message from Any employee in this regard must be informed of this directly to the unit concerned with information systems.
2. Do not resend messages that he receives that contain jokes, pictures, or large movie and photo files.
3. Do not resend incoming messages that may contain viruses or files that may be suspected to be viruses. In this case, the unit concerned with information systems must seek assistance.
4. Taking into account that there is no privacy regarding messages that reach any employee or that he sends through the e-mail system. Any employee’s e-mail may be monitored by authorized employees without prior notice.
5. Do not open any incoming messages that are unknown or unexpected, even if the message is from a person known to the employee, and also do not open or download any files attached to their source.
6. Using e-mail to develop capabilities and skills according to work requirements.

1. Clearly define the employee’s tasks, responsibilities, and the accomplishments expected of him.
2. Dealing with the employee in everything related to his employment status on the basis of merit, merit, competitiveness and equal opportunities.
3. To ensure good and safe working conditions, and to ensure that no discrimination is practiced against him at the work site.
4. To provide appropriate and continuous training opportunities to improve his opportunities for advancement and career path in accordance with the provisions of the Employees Law and as appropriate.
5. To guarantee his freedom of opinion and expression within the framework of legal texts.
6. To guarantee his right to the system or to complain about any wrong decision taken against him in accordance with the provisions of the system.

1. The employee must read these rules, be familiar with their contents, and abide by their provisions.
2. Heads of departments and sections are responsible for supervising the implementation of these rules.